Faq
Frequently Asked Questions
What products does BirchTor offer?
BirchTor specializes in high-quality mice, controllers, and headphones. Our selection includes wired and wireless options for gaming, professional work, and everyday use.
How do I place an order?
Simply browse our product categories, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you will provide your shipping details and payment information. Once your order is confirmed, you will receive an email confirmation.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as displayed at checkout. All transactions are encrypted for your safety.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 5–10 business days within the continental US, while expedited options are available for faster delivery. International orders may take 10–20 business days.
What is the return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in resalable condition. To initiate a return, please email us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the returned item.
Do you offer warranties on your products?
Yes, all BirchTor products come with a 1-year limited warranty against manufacturing defects. This covers hardware malfunctions but does not include damage from misuse, accidents, or normal wear and tear. For warranty claims, contact us at [email protected].
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. After this window, the order may have already been processed for shipping. Please email [email protected] as soon as possible with your order number and request.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number on our website’s order tracking page (accessible from the footer) to monitor your delivery status.
What if my product arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Include your order number, photos of the damage, and a brief description. We will arrange a replacement or full refund, including return shipping costs.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on destination. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the buyer.
How can I contact customer support?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours on business days.