Shipping policy

At BirchTor, we are committed to delivering your Mouse, Controller, and Headphones orders with reliability and transparency. Please review our logistics policy below to understand how we handle shipping and delivery.

Shipping Method

We offer a single, straightforward shipping option: Standard Shipping. This method is available for all products in our store, including Mouse, Controller, and Headphones. There are no expedited or alternative shipping choices at this time.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or waivers available. The shipping cost is calculated based on the total weight of your order and your delivery address. You will see the exact shipping fee during the checkout process before you complete your purchase.

Processing Time

Orders are processed within 1-2 business days after payment confirmation. Processing times may be slightly longer during peak seasons or promotional periods. We will notify you via email once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Typically, Standard Shipping takes between 5-10 business days for domestic orders and 10-20 business days for international orders. Please note that these are estimates and actual delivery times may be affected by customs clearance, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery through our carrier’s website. If you do not receive tracking information within 3 business days of shipment, please contact us at [email protected].

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. BirchTor is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please email [email protected] as soon as possible. We will do our best to accommodate changes before the order is shipped.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue. For damaged items, please include photos of the packaging and product in your email to help us process your claim quickly.

Returns and Exchanges

For information on returning or exchanging items due to shipping issues, please refer to our Return Policy. If you have any questions about your shipment, our support team is available at [email protected].

Contact Us

If you have any further questions about our logistics policy, please reach out to us at [email protected]. We are here to help ensure your shopping experience with BirchTor is smooth and satisfactory.