Privacy policy

Privacy Policy

At BirchTor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our online store and purchase products such as mice, controllers, and headphones.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Name, shipping address, billing address, and email address ([email protected]).
  • Payment Information: Credit card details or other payment method data, which is processed securely by our third-party payment processors.
  • Order Details: Products purchased, order history, and transaction records.
  • Technical Data: IP address, browser type, device information, and cookies (as described in our Cookie Policy).

2. How We Use Your Information

We use your data solely for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery.
  • Communicating with you about your order status, returns, or customer service inquiries via email ([email protected]).
  • Improving our website, products, and services based on aggregated analytics.
  • Complying with legal obligations, such as tax and fraud prevention requirements.

We do not use your data for marketing purposes or share it with third parties for their own advertising.

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • All data is stored on secure servers with encryption (SSL/TLS) during transmission.
  • Payment information is handled by PCI-DSS compliant processors and is not stored on our servers.
  • Access to personal data is restricted to authorized personnel only, who are bound by confidentiality agreements.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax records). After that, it is securely deleted or anonymized.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as:

  • Payment processors (e.g., Stripe, PayPal) for transaction processing.
  • Shipping carriers (e.g., FedEx, UPS) for order delivery.
  • Analytics providers (e.g., Google Analytics) for website improvement, under strict data processing agreements.

These third parties are contractually obligated to protect your data and use it only for the specified purposes.

5. Your Rights

Under applicable international privacy laws (including GDPR and CCPA), you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Objection: Object to the processing of your data for certain purposes.
  • Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by law.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, such as remembering your cart items and analyzing site traffic. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

7. International Transfers

If you are located outside the country where our servers are based, your data may be transferred to and processed in a different jurisdiction. We ensure that such transfers comply with applicable laws by using standard contractual clauses or other approved mechanisms.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: [email protected]

We are here to assist you and ensure your privacy is respected.