Tracking order

Thank you for choosing BirchTor for your purchase of Mice, Controllers, or Headphones. We understand that staying informed about your order’s journey is important to you. Below, we provide a clear and straightforward guide to tracking your shipment.

How to Track Your Order

Once your order has been processed and shipped, you will receive an email from [email protected] containing your unique tracking number and the carrier’s name. Please follow these simple steps:

  1. Locate your tracking number in the shipping confirmation email. It typically looks like a combination of letters and numbers (e.g., 1Z999AA10123456784).
  2. Visit the carrier’s website (e.g., USPS, FedEx, DHL, or UPS) or use a reliable third-party tracking service for convenience.
  3. Enter your tracking number in the designated field and click “Track” to view real-time updates on your package’s location and estimated delivery date.

Recommended Third-Party Tracking Service

If you prefer a unified platform to monitor multiple shipments or carriers, we recommend using 17TRACK. It supports over 1,200 carriers worldwide and provides detailed tracking information in a user-friendly interface.

How to use 17TRACK:

  • Go to https://www.17track.net .
  • Paste your tracking number into the search box on the homepage.
  • Click the “Track” button to see the latest status, including origin, transit points, and delivery progress.
  • Optionally, you can create a free account to receive push notifications for updates.

Other reliable alternatives include PackageRadar ( https://www.packageradar.com ) and AfterShip ( https://www.aftership.com ), which offer similar functionality.

What to Do If You Have Issues

If your tracking number is not working, or if you have not received a shipping confirmation within 3 business days after placing your order, please contact our support team at [email protected]. Provide your order number and email address used during purchase, and we will assist you promptly.

Note: Delivery times may vary depending on your location and the shipping method selected. For the most accurate estimates, please refer to the carrier’s tracking page.